Use cases · One intake, one queue
One intake, one queue,rules for the routine.
Requests arrive by email and chat, get re-keyed, and wait for someone to forward them. In seven days there is one intake and one queue: rules decide the routine case and route the exceptions to a person.
20 minutes. No deck.
We name one build worth doing—or say no.
No email app set up? Write hello@agentsautonomous.com
Requests arrive by email and chat, get re-keyed, and wait for someone to forward them.
One intake, one queue. Rules decide the routine case and route the exceptions to a person.
The exceptions.
The seven days.
Fixed scope · two exit gates
Days 1–2
We map where requests come from and where they wait, count last month’s volume, and write the routing rules with the queue’s owner.
Days 3–5
We connect the inbox, the chat tool and the system of record, add the intake and the rules, and route exceptions to people.
Days 6–7
The build runs beside the current queue, passes the tests, and goes live with the owner’s sign-off.
What we measure. Requests per week, time to decision, requests re-keyed. The same numbers, measured again on day 7.
The two exit gates. Day 2: if the source data isn’t there, we stop and you pay for the map only. Day 7: the tests pass, or the final payment waits. The full offer.
Asana, Anatomy of Work: knowledge workers spend 58% of the day on “work about work”, not skilled work (9,615 surveyed, vendor study). 2023. Source
Straight answers.
Three questions · asked on most first calls
Can approvals stay with the same people?
Yes. The rules decide the routine case; the same named people decide the exceptions, now from one queue with the context attached.
What if a request doesn’t fit the rules?
It goes to a person with a note on why. The rule set grows from those cases, on the record.
Where do requests come from?
Email, chat, forms, the phone log: whatever you have. One intake replaces the re-keying.
Related: Process automation · All use cases · Security
20 minutes. A straight answer.
Bring the one intake, one queue workflow as it runs today. We name the seven-day build on the call—or tell you not to automate it.
Security first? Ask for the packet: data boundary, access, approvals, logs.
No email app set up? Write hello@agentsautonomous.com